Terms and Conditions (T&Cs) – Holiday Rentals
Version: January 2026
1. Scope
These Terms and Conditions apply to all bookings of holiday accommodations made via our website (direct booking) or by other means (e.g., e-mail).
2. Contracting Party
The contracting party is:
Energia Experto Andalusia S.L
Camino de la Fusta 2, Urbanización Nuevo Melilla, 11130 Chiclana de la Frontera (Cádiz), Spain
E-mail: [email protected] |
Phone: +34 655 610 517
VAT ID: ESB22891329
3. Conclusion of Contract (Direct Booking)
The presentation of accommodations, availability and prices on our website does not constitute a binding offer, but an invitation to submit a booking.
By completing the booking process and clicking the button “book with obligation to pay” (or an equivalent clear wording), the guest submits a binding offer to conclude an accommodation agreement.
The contract is concluded once (a) the booking is confirmed within the booking system and/or (b) the guest receives a booking confirmation by e-mail. For instant payments, the booking is generally considered confirmed once the payment is successfully authorized/confirmed.
4. Arrival & Departure
- Check-in: from 15:00
- Check-out: until 11:00
Please note: We do not offer a 24-hour reception – please inform us of your expected arrival time in advance.
5. Services, Prices, Occupancy
The scope of services results from the respective accommodation description and the booking confirmation. The prices stated in the booking confirmation are binding (including, where applicable, final cleaning, deposit, and add-ons). The number of guests stated in the booking is binding; over-occupancy is not permitted without prior approval.
6. Payment Terms
Unless stated otherwise in the booking confirmation, the following payment terms apply:
- Deposit: 30% of the total price within 7 days after booking confirmation.
- Balance: due no later than 14 days before arrival.
- Last-minute bookings: for bookings made within 14 days of arrival, the full amount is due immediately.
Payment can be made by bank transfer or by card payment via the payment service provider Stripe. Any bank fees (e.g., international transfer fees) shall be borne by the guest.
7. Security Deposit
A security deposit may be required. The amount and due date are stated in the booking confirmation. The deposit serves to secure claims for damages, missing items, special cleaning, or other breaches of obligations. If there are no objections, the deposit is generally refunded within 7–10 business days after departure.
8. Use & Conduct
All houses may be used exclusively for private purposes. The guest is liable for any damage caused by the guest, accompanying persons, or visitors.
The BBQ/grill area and the pool are available to all guests – mutual consideration is expected.
9. Pets
Dogs are welcome upon request. Please inform us in advance. Any additional conditions or fees will be stated in the booking confirmation.
10. House Rules
The house rules form an integral part of these T&Cs and are displayed in each house. The guest undertakes to comply with the house rules.
Violations (e.g., intentional damage, severe noise disturbance) may result in immediate exclusion without refund, provided this is proportionate in the individual case.
11. Cancellation by the Guest
The guest may cancel at any time prior to arrival in writing (receipt of the cancellation is decisive). Unless agreed otherwise in the booking confirmation, the following flat-rate cancellation fees apply:
- up to 30 days before arrival: 0% of the total price
- 29 to 15 days before arrival: 50% of the total price
- 14 to 8 days before arrival: 80% of the total price
- from 7 days before arrival / no-show: 100% of the total price
Important: The guest may prove that no damage or a significantly lower damage occurred. Saved expenses and any re-letting – where applicable – will be taken into account.
12. Changes / Substitute Guest
Changes are only possible subject to availability and written confirmation. A substitute guest may only be accepted with prior approval and full provision of the required data.
13. Withdrawal / Termination by the Host
We may withdraw from or terminate the contract if (i) agreed payments are not received on time despite a reminder, (ii) force majeure makes performance impossible, or (iii) the guest breaches material contractual obligations.
14. Liability
We are liable without limitation in cases of intent and gross negligence and for injury to life, body or health. In cases of slight negligence, we are liable only for the breach of essential contractual duties and limited to foreseeable, typical damages.
15. Defects, Notice and Duty to Mitigate
The guest must report defects without undue delay and, where reasonable, cooperate in minimizing damage.
16. Statutory Registration / Identification Requirements
The guest must provide the information necessary to comply with statutory registration and identification requirements (e.g., personal data/ID details of travelers) in due time.
17. No Right of Withdrawal
There is no right of withdrawal for accommodation services where a specific date or period is provided for performance.
18. Consumer Dispute Resolution
We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.
19. Final Provisions
Spanish law applies, while mandatory consumer protection provisions of the country in which the guest has their habitual residence remain unaffected. If any provision of these T&Cs is or becomes invalid, the remaining provisions shall remain in force.